Global IME Bank is committed to deliver financial safety to its customers. If your mobile device is compromised or lost, the bank offers you a safe and easy way to control your access to the Global Smart Plus mobile banking application from our online portal.
This article clarify the steps for the temporary suspension of mobile banking services due to security issues and the unlocking of mobile banking services. The bank’s Digital Universe portal from Global IME Bank enables you to initiate the process.
When to Block Your Mobile Banking?
For your peace of mind and financial security, it’s best to block your Global Smart Plus app immediately if:
- You’ve lost your phone or it has been stolen.
- You think someone else might know your login details.
- Someone has hacked into your device
- You notice any suspicious activity or unauthorized transaction in your account.
Acting fast is the best way to keep your account safe.
How to Block Your Global Smart Plus Access for Immediate Security
You can initiate the blocking process for mobile banking app online via Digital Universe by Global IME Bank. Here is the process of blocking the access;
- Access the Digital Universe Portal: By using your web browser, you should be able to locate the official Global IME Bank Digital Universe portal.
- Locate the Block Request Form: On the portal, you should be able to find the “Mobile Banking Block” option.
- Verify Your Identity: The task requires you to complete a brief form for the verification of your identity. Fill in your account number, mobile number linked to your mobile banking, reason for blocking and date of birth
- Once you have checked all of your details, submit the form. The system will process the request, and your mobile banking service will be blocked immediately.
How to Unblock Your Mobile Banking
You can request to reactivate your Global Smart Plus app. This process includes a verification step with branch to ensure it’s really you.
Follow these steps to unblock your account:
- Navigate to Digital Universe Portal: Navigate back to the portal and find the “Mobile Banking Unblock” form.
- Fill Out the Form: Enter your Account Number, Mobile Number, and the Reason for the unblock request.
- Upload a Signed Application (The Important Step):
- To protect your account, a formal request is required to reactivate your service. Simply write a short application asking to unblock your Global Smart Plus access.
- Additionally, you must sign this application. Your signature in application will be compared with the signature in your account.
- Take a clear photo or scan of this signed letter.
- Click “Choose Files” on the form and upload the application.
- Submit and Connect With Your Branch:
- After submitting the form, your request is sent to the branch for the final verification and will be unblocked after the verification.
How long is the blocking process?
It is done immediately and is automated. The moment you submit the block request with the correct information, your mobile banking access is automatically suspended for your security.
How long does it take to unblock my account?
The unblocking time depends on branch’s verification process. Once you submit the request online, the process is completed after branch verifies your signed application during banking hours.
What should I write in the application for unblocking?
The application should include your name, account number, mobile number and a clear instruction like, “Please unblock the Global Smart Plus mobile banking service for my registered mobile number.” The most important part is your signature. Make sure the application has correct signature.
